PRIVACY POLICY

1. Introduction

House And Land Packages Pty Ltd (ABN 92 631 641 408) ("HALP", "we", "us", or "our") operates multiple property and business directory platforms including:

www.halp.com.au
www.boutiquedevelopments.com.au
Associated websites within our network

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). "Personal Information" has the meaning given in the Privacy Act, being in sum - Information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not, and whether recorded in material form or not.

This Privacy Policy explains how we collect, use, store, disclose, and manage your personal information we collect either from you when you use our websites, services, and platforms or otherwise interact with us, or from third parties.

2. Information We Collect and How we Collect it

2.1 Personal Information

We may collect the following types of personal information:

Contact Information:

Name
Email address
Phone number (mobile and/or landline)
Mailing address
Suburb, state, and postcode

Property-Related Information:

Property search preferences
Property budget and finance capacity
Preferred locations and school zones
Property type preferences (house and land, off-the-plan, etc.)
Investment or owner-occupier status

Professional Information (for Business Listings):

Business name and trading name
ABN/ACN
Business address
Professional licenses and credentials
Professional Indemnity Insurance certificates and details
Trust Account details (where applicable for verification)
Business logo and marketing materials
Service areas and specializations

Mortgage and Finance Information:

Income details
Employment status
Deposit amount available
Current mortgage or rental commitments
Credit-related information (via third-party providers only)

Account Information:

Username and password (encrypted)
Account preferences and settings
Subscription and payment history
Saved searches and properties
Communication preferences

Inquiry and Communication Data:

Messages sent through our contact forms
Email correspondence
Phone call records (when you contact us)
Feedback and survey responses
Customer support interactions

2.2 Automatically Collected Information

When you visit our websites, we automatically collect technical information (IP address, browser, OS, device), usage data (pages, searches, navigation), and location data (general via IP, precise if you grant permission).

2.3 Information from Third Parties

We may receive information about you from real estate agents, developers, builders, mortgage brokers and financial providers, property data aggregators, credit reporting agencies (with consent), social media, marketing/analytics providers, government databases, and your employer where relevant.

2.4 Information You Choose to Provide

We may also collect information when you subscribe, register, use calculators, download guides, submit listings, participate in surveys, provide reviews, or attend our events.

3. How We Use Your Information

We use your personal information to deliver services (property search, agent/broker connections, mortgage brokering, school-zone information, business directory), to communicate with you, to improve the platform, and — with your consent — for marketing. We also process information on legitimate business interests (fraud prevention, security, enforcing our Terms, legal compliance, and analytics).

4. Information Sharing and Disclosure

4.1 Who we share with

We share personal information with property industry partners (developers, agents, project marketers), financial services partners (mortgage brokers, lenders, aggregators), professional service providers (conveyancers, inspectors, valuers, removalists — on request), technology providers (AWS, Pipedrive, ActiveCampaign, Google Drive, Google Workspace, Stripe, Google Analytics, marketing and SMS tools), business operations (affiliates, professional advisors, successors in a sale), and legal authorities where required.

4.2 How we share

Property listing inquiries go directly to the listing agent/developer — HALP does not store or process them, and the advertiser's privacy policy applies.

General platform inquiries (Contact Us, Join Us, Advertise With Us) are collected by HALP and stored in our CRM systems (Pipedrive, ActiveCampaign) and Google Drive.

Business Directory — public information for listed businesses is publicly displayed. Aggregated Data may be shared in anonymized form.

4.3 No Sale of Personal Information

We do not sell your personal information to third parties.

5. Data Security and Storage

We use SSL encryption, encrypted storage, access controls, staff training, and PCI-DSS compliant payment processing via Stripe. Account information is retained while active plus 7 years; inquiry records up to 7 years; transactions 7 years; marketing data until you unsubscribe; analytics ~26 months. Data is stored primarily on AWS, with cloud service providers (Pipedrive, ActiveCampaign) potentially processing internationally.

6. Cookies and Tracking Technologies

We use essential, analytics, functional and marketing cookies. Manage them via your browser or our cookie banner. We may also use web beacons, pixel tags, local storage, and social widgets.

7. Your Privacy Rights

You may access and correct your information, opt out or unsubscribe from marketing, delete your account, request data portability, or lodge a complaint via privacy@halp.com.au. Complaints are acknowledged within 7 days and responded to within 30. Unresolved complaints may be escalated to the OAIC (www.oaic.gov.au / 1300 363 992).

8. Children's Privacy

Our services are not intended for children under 18. Contact privacy@halp.com.au for removal of any inadvertently collected data.

9. Third-Party Links and Services

Our sites contain links to third-party websites; we are not responsible for their privacy practices. Third-party services we use include AWS, Google Analytics, Pipedrive, ActiveCampaign, Google Drive, Stripe and social platforms.

10. International Data Transfers

Some service providers may process data overseas (primarily US and EU). Where we transfer data, we take reasonable steps to ensure appropriate protections.

11. Marketing and Direct Marketing

We may send you newsletters, alerts, updates and promotions only with your consent. Opt out any time via the unsubscribe link, replying STOP to SMS, updating account settings, or emailing unsubscribe@halp.com.au. Opt-outs are processed within 5 business days. We do not share your information with third parties for their own direct marketing without consent.

12. Changes to This Privacy Policy

We may update this policy; we will update the "Last Updated" date, notify account holders by email and display a prominent notice for material changes.

13. Contact Us

Privacy Officer

Email: privacy@halp.com.au Phone: 1300 137 406 Mail: 235 Glen Huntly Road, Elsternwick VIC 3185

Response times: general inquiries 5 business days; access requests 30 days; complaints 30 days.

14. Frequently Asked Questions

This FAQ summarises key points of our Privacy Policy in plain language. The full policy above governs in case of inconsistency.

Q1. What personal information does HALP collect? Contact details, property preferences, mortgage/finance information, business listing details, account information, and technical data. See section 2.

Q2. How does HALP use my information? To deliver services, respond to inquiries, improve platforms, and — with consent — for marketing. See section 3.

Q3. Does HALP sell my personal information? No. See section 4.3.

Q4. Who does HALP share my information with? Property partners, mortgage brokers/lenders, technology providers (AWS, Pipedrive, ActiveCampaign, Stripe, Google Analytics), advisors, and regulators where required. See section 4.

Q5. Is my information stored in Australia? Some in Australia, some internationally (mainly US/EU). See sections 5.3 and 10.

Q6. How long is my information kept? Account/transaction records ~7 years; marketing data until you unsubscribe; analytics ~26 months. See section 5.2.

Q7. How can I access, correct or delete my information? Email privacy@halp.com.au. See section 7.

Q8. How do I opt out of marketing? Unsubscribe link, reply STOP, account settings, or unsubscribe@halp.com.au. See section 11.3.

Q9. How do I make a privacy complaint? Contact privacy@halp.com.au. Escalate to OAIC at www.oaic.gov.au or 1300 363 992 if unresolved. See section 7.5.